Terms & Conditions

IBFOR - Your design shop


The prices are VAT included. VAT is charged on the invoice at 22% to all Italian customers and to European customers without a VAT number. European customers with a VAT number will be exempted from payment of VAT in compliance with Art. 41 D.L. 331/93 and will pay VAT in their own country at the tax rate in force.



  • MATERIAL COLOUR

All the products images on our website have been photographed by IBFOR.
Some photos uploaded to the website may differ slightly in colour from the actual rendering. This is due to the parameters of the monitor they are displayed on.
For this reason, upon request, to support the customer in his choice, we can send additional photos of the material or finished product, in order to avoid complaints or final dissatisfaction.

  • HOW TO ORDER

To order directly from the website, add the desired products to the cart from the product details page, then, to complete the order, check out by entering all the required data. As soon as the payment is made, you will receive a confirmation email and an approximate delivery date.

You can also order by email, with the support of our customer service. In this case it is necessary to send an email to info@ibfor.com with all the details of the chosen item/s and the following data: billing address, VAT number or tax code (only for companies), shipping address, telephone number and email address. We will send you an email with all the necessary information and payment details to finalize the order.

In case of need for personalised measures or customized products that cannot be selected on the website, please contact our customer service that will send you an official quote.

  • DELIVERY TERMS

Lead time varies from item to item and must be agreed each time but generally it does not exceed 4 weeks from order confirmation. Delivery is carried out by an express courier. The delivery date will be noticed at least 1 day before by telephone. The goods are unloaded at street level.
In some areas, and, above all, when multiple, fragile or heavy products are ordered, we deliver directly from with our internal logistics.

STANDARD SHIPPING IS FREE ALL OVER ITALY.

As for shipping ABROAD, shipping fees needs to be added: their amount is calculated based on the destination and the volume of the product chosen and can be consulted directly from our site when a product is added to the cart and the destination is selected.

PLEASE NOTE: STANDARD shipping means delivery at the street level, in front of the property.
If you need the FLOOR DELIVERY and ASSEMBLY SERVICE, before proceeding with the order, please contact us by email to confirm availability in your city and to receive a quote that includes the additional costs of this service.

  • VERIFICATION OF THE RECEIVED GOODS

A fundamental step for our company is to ship our products after an accurate and meticulous quality control and with solid packaging, avoiding transport damage.
In the case of delivery by courier, please check that the packaging is intact before signing the delivery receipt, and, if it is visibly damaged, please take pictures.

Since it will not be possible for you to unpack and check the goods before the carrier has left, in any case we ask you to ALWAYS indicate "goods received unchecked" when signing the delivery receipt, in order to protect your interest. Then please check, as soon as possible, that the goods are intact and comply with the order.
In case you encounter problems, please CONTACT US IMMEDIATELY, noting the flaws found and attaching photos and/or videos.
In the event of damage due to transport, the replacement of the damaged goods will be at our expense.
We will do our best to fix or replace the goods as soon as possible.

PLEASE NOTE: the company reserves the right to verify the problems before any intervention or replacement.

Any damage not reported within 4/5 days of receipt of the goods cannot be considered "damage caused by transport" and will not be covered by the shipment guarantee, as in the meantime the goods may have been handled improperly by the consignee.

  • LEAD TIME

The standard production time for all our items is approximately 2-3 weeks from order confirmation.
As soon as the production is completed, we will take care of organizing the shipment as soon as possible.
For some IBFOR products it may happen that the production and shipping time is longer, especially for completely customized products.
However, we do our best to respect the lead time announced when placing the order.

  • SUPPORT

You can contact our support service via chat, email or by phone at the contacts indicated in the "contacts" section.
IBFOR customer service, active from Monday to Friday from 9:00 to 13:00 and from 14:00 to 18:00, is available for any request, information and to better support the customer in placing their order.

In the case of standard delivery, the packaging includes all the equipment needed to assemble the furniture and an instruction manual, which, if necessary, the IBFOR staff can also send by e-mail in PDF format.
If you encounter any difficulties during assembly, please contact us directly. Our assistance team, in case of need, will be able to send you additional instructions and videos to guide you in the best way in the installation of the purchased product.

If after receiving the goods, there is a quality problem (flaw, scratches, unstitching, etc.), please contact customer service immediately.
IBFOR reserves the right to verify, after sending photos and videos, the actual presence of the problem and its extent.
Following verification, we will propose possible solution options.

  • TERMS OF PAYMENT

For orders entered directly from the website, you can choose to pay either by credit card or by bank transfer, in this case our bank details will be communicated to you when choosing the payment method.
Please indicate your name, surname and order reference in the bank transfer description. It is also mandatory to send the bank transfer receipt via email to info@ibfor.it for confirmation.
The order is considered confirmed only upon receipt of this document.

If you decide to order by email with the support of the IBFOR customer service, you will be asked to pay a deposit upon order confirmation to start the production.
The balance of the payment can be paid by check, that must be made out to IDF SRL, to be given to the courier upon delivery, or in cash up to a maximum established by Italian law. The method of payment on delivery is valid only for ITALY.
Alternatively, a bank transfer can be made before the delivery to the following bank details:

BANK: CASSA DI RISPARMIO DI VOLTERRA
BENEFICIARY: IDF SRL
IBAN: IT64 L063 7037 8000 0001 0003 774
BIC/SWIFT: CRVOIT3V

It is also possible to pay via CREDIT CARD where the delivery is carried out by OUR LOGISTICS.

  • RIGHT OF WITHDRAWAL

In case the customer is not satisfied with the purchase, they can request the return of the purchased product/s within 7 days from the delivery date.

The purchased goods cannot be returned free of charge in the event of a wrong purchase.

Examples:
- Measurement mistake
- Mistake in the order of materials or colour
- Personal taste

In the case of returns not due to errors by IBFOR or damage caused by transport, IBFOR will withhold a fee equal to 20% of the sale price from the refund. Any shipping costs paid will not be refunded and the shipping costs to return the goods (to the IBFOR warehouse) must be borne by the customer.

Instructions for returns and specifications regarding the right of withdrawal:

1. the product must not be used

2. where possible, the original packaging must be reused for shipping, with its internal protections. If this is not possible, please pack the product taking care to protect it as best you can to avoid damage during transit.

3. Before refunding, IBFOR reserves the right to check the condition of the returned goods.

4. In case we find damages that can be attributed to the return shipment (return to the IBFOR warehouse) or to inappropriate treatment of the product by the customer, which had not been reported at the time of delivery, IBFOR reserves the right to evaluate the extent of the damage and deduct the corresponding value from the refund amount.

In case of a return due to damage or quality problems noticed at the time of delivery, promptly communicated to our customer service and verified by IBFOR, the costs for any collection, replacement or repair and consequent new shipment will be entirely at our expense.

  • WARRANTY

We offer a 2-year warranty on all products.
The warranty does not cover accidental damage caused by incorrect usage of the product.

Examples:
- Breakage of the MARBLE, CERAMIC, GLASS, WOOD table top not present and notified upon delivery but that occurred at a later time.
- Fabrics/leather damaged by the usage of products which are not suitable for that material (e.g. bleach)
- Marble top stained due to liquids or acidic substances spilled on it
- Ceramic/wood/laminate/glass top scratched because of incorrect usage.
PLEASE NOTE: the ceramic can get scratched if placed directly in contact with other ceramics
(e.g. dishes, vases…)
- Chrome/lacquered metals scratched while using